FAQ's

Factory seconds, also known as seconds, are appliances items that  are sold to the public for a reduced rate, rather than being discarded.

EXAMPLES

Ex-Demo/Ex-Display Units - Products that have been used in promotions or demonstrations in malls or other commercial areas.

Discontinued Models - Appliances that have already been replaced by a newer model and are no longer being manufactured by its company.

Box Damage - The packaging has been damaged in transit or mishandling, although the unit itself is brand new and in good condition.

Dent and Scratch/Cosmetic Blemish - Items that are fully functional, but have dents or scratches on the surface.

Insurance Claims – items damaged from fire, water, or other accidents.  

Liquidation Items – items from liquidation process.

Customer Returns - Products that have been returned by previous customers and sent back to the factory for refurbishment.

But most importantly all of them are tested by the manufacturers and come with 12 months Warranty. Call us on 0440 130 475 for more info.

Absolutely. We welcome customers to visit our Geebung appliance store to inspect any available appliance before purchasing.

If you’re unable to visit us in person, we can also provide additional photos or a video inspection of the appliance upon request, so you can get a better look at its condition before making your purchase.

Visit us at 9/229 Robinson Rd East, Geebung, Brisbane.

Warranty coverage varies depending on the type of appliance and individual product.

Second-hand appliances generally include a 3-month store warranty, with extended warranty options available to purchase on selected items.

Factory-second appliances generally include a 12-month warranty, while selected products include longer manufacturer warranties. For example, some AEG factory-second appliances may include 24–36 months manufacturer warranty, depending on the grading.

We also stock selected brand-new CHiQ appliances with a 3-year manufacturer warranty.

The applicable warranty period is clearly stated on each product listing. If you’re unsure, contact our Geebung store and our team can confirm the warranty coverage before you purchase.

Yes. If you’re looking for a particular appliance, brand or model that isn’t currently listed on our website, please contact us.

Our stock changes regularly, and we may have new second-hand or factory-second appliances arriving that haven’t been advertised online yet. While we can’t guarantee that we can source a specific model, our team is happy to check current and upcoming stock and suggest suitable alternatives.

Contact us on 0440 130 475 or visit our Geebung store at 9/229 Robinson Rd East, Geebung, Brisbane.

Our stock includes second-hand, factory-second and brand-new appliances, so condition can vary from item to item. Every appliance is clearly described and photographed so you know what you’re purchasing.

Factory-second appliances may have minor cosmetic imperfections such as scratches or dents, while second-hand appliances will show normal signs of previous use. All appliances are tested before sale, and warranty information is clearly stated on each product.

If you’re unsure about the condition of a particular appliance, contact us before purchasing and we’ll be happy to provide more information or additional photos.

If the appliance is working correctly and matches the product description, but you decide it isn’t suitable for you, this is considered a change of mind.

We encourage customers to carefully check the dimensions, features, condition and product information before purchasing, and we’re always happy to answer questions before you place your order.

If you realise you’ve chosen the wrong appliance, please contact us before delivery. You may also decline the appliance at the time of delivery.

Once an appliance has been delivered and accepted, we do not generally accept change-of-mind returns. In some circumstances, we may agree to an exchange or store credit at our discretion, subject to a 20% restocking fee and any applicable collection or transport costs.

This policy applies to change-of-mind situations and does not affect your rights under the Australian Consumer Law if the appliance has a fault.

If you experience a problem with an appliance purchased from us, please contact us and we’ll help you through the warranty process.

To help us assess the issue as quickly as possible, please email us with your name, phone number, proof of purchase or order number, appliance model number, and a clear description of the problem. Where possible, please also include photos or a short video showing the issue or any error codes.

Once we have these details, we can review your purchase and warranty coverage and advise you of the next step, which may include troubleshooting, inspection, repair, replacement or another appropriate warranty solution.

Please contact us directly before arranging any third-party repairs, as unauthorised repair may void your warranty, and any associated repair costs may not be covered by us.

email: geebungfridges@gmail.com

phone: 04 40 130 475