Refund policy
Returns and Refunds Policy
At Second Hand Appliances & Factory Outlet Geebung, we are committed to customer satisfaction and compliance with the Australian Consumer Law (ACL). This policy explains your rights and our processes for returns, refunds, repairs, replacements, and warranty claims.
Timeframe for Returns
Faulty or Defective Goods
You may return goods that fail to meet the consumer guarantees under the Australian Consumer Law within a reasonable period after purchase.
Change of Mind
Requests for change-of-mind returns must be made within 7 days of purchase.
Conditions for Returns
To be eligible for a return:
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Proof of Purchase: You must provide a receipt, invoice, or other valid proof of purchase.
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Product Condition: For change-of-mind returns, the item must be in its original condition, unused, and include all components and accessories.
Process for Returns
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Contact Us: Email our team at geebungfridges@gmail.com to request a return. Please provide your name, proof of purchase, product details, and information about the issue.
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Assessment: We may need to assess the goods, either in-store or through an inspection, before confirming eligibility for a refund, repair, or replacement.
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Return Instructions: If the return is approved, we will provide instructions on how to return the product.
Refund Details
Faulty or Defective Goods
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Approved refunds will be processed via the original payment method within 5–10 business days of approval.
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Delivery fees will be refunded where required under the Australian Consumer Law, including where applicable in the case of a major failure.
Change-of-Mind Returns
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If approved, a 20% restocking fee will apply.
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Original delivery fees are non-refundable.
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The customer is responsible for return shipping, transport, or collection costs.
Change-of-Mind Returns
While we encourage customers to carefully consider their purchase before ordering, we may accept change-of-mind returns under the following conditions:
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You notify us within 7 days of purchase.
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The product is in its original condition, unused, and includes all components and accessories.
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A 20% restocking fee applies.
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The customer is responsible for any return shipping, transport, or collection costs.
Faulty or Defective Goods
If a product is faulty, defective, or does not meet the consumer guarantees under the Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances and whether the failure is minor or major.
For a minor failure, we may choose to repair the product within a reasonable time.
For a major failure, you may be entitled to choose between a replacement or refund in accordance with the Australian Consumer Law.
Statutory Rights
Nothing in this policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law.
If there is any inconsistency between this policy and your statutory rights, your statutory rights will prevail.
Warranty Coverage & Service Radius
At Second Hand Appliances & Factory Outlet Geebung, we offer warranties on domestic appliances used in single-family residential homes. Our store warranty covers parts and labour for covered electrical and mechanical defects.
Please note:
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Our store warranty does not cover appliances used for commercial purposes.
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Cosmetic defects, installation issues, plumbing faults, or user errors are not covered by our store warranty.
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Service calls, freight, or transport costs associated with warranty service outside a 40 km radius of our Geebung store are the customer's responsibility, except where otherwise required under the Australian Consumer Law.
Third-Party Repairs & Unauthorised Work
To make a claim under our store warranty, customers must contact Second Hand Appliances & Factory Outlet Geebung before arranging any repair, inspection, modification, or service by a third party.
Our store warranty does not cover third-party call-out fees, inspection fees, labour charges, parts, or repair costs that have been arranged without our prior written approval.
Where an appliance has been repaired, modified, dismantled, or otherwise interfered with by an unauthorised third party, our store warranty may not apply to any fault or damage caused by, contributed to, or affected by that work.
Please contact us first if your appliance develops a fault so that we have the opportunity to assess the appliance and arrange an appropriate repair, replacement, or other remedy.
Nothing in this section excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.
Contact Us
If you have any questions about our returns and warranty policy or wish to initiate a return or warranty claim, please contact our customer service team:
Email: geebungfridges@gmail.com
Phone: 0440 130 475
Address: 9/229 Robinson Rd, Geebung QLD